FAQ

Q:About Inquiries

A:For inquiries, please contact

  jellyfish_life09@nifty.com or

  Shop Contact Board(https://zawazawa.jp/Japan_Figure_Shop_Contact_Board/topic/1).

 

Q:Product range

A:If you have a product you would like us to look for, please contact us through Contact Us.

       We will find it and contact you as soon as possible.

 

Q:About delivery area

A:We can ship to countries outside of Africa.

      Please note that delivery may be temporarily unavailable due to coronavirus,conflict,

      or weather conditions.

 

Q:About Shipping Charges

A:Delivery charges are determined by region and weight.

    For bundles, shipping charges will be calculated based on the total weight.

      To check the shipping cost, please add the product to your cart and proceed

      to purchase. The calculated shipping cost will be displayed there.

 

Q:About Cancellation

A:Cancellation after purchase is possible.

    Please contact us to cancel within 3 days of purchase.

 

Q:About Tariffs

A:Customers are responsible for payment of customs duties.

      How much customs duty is required? We are unable to answer such inquiries.

      This is because it is difficult to know the tariffs in each country as they vary.